ASSIST FIRST AID offices will be closed during the holidays from

 December 21, 2019, and reopening on January 6, 2020.

TERMS AND CONDITIONS

Payment:

  • Either prior payment or on course payment is acceptable; the student/s will not receive certification until payment is made.

Refunds:

  • If ASSIST First Aid cancel a course that has been paid in full, ASSIST First Aid will make every attempt to transfer the student/s to another appropriate course (if mutually acceptable).
  • If there is no appropriate course, ASSIST First Aid will offer a full refund.
  • If a student/s cancels a course, ASSIST First Aid will make every attempt to transfer the student/s to another appropriate course (if mutually acceptable).
  • If there is no appropriate course, ASSIST First Aid will offer a refund minus the administration fee of $25.00.
  • No refund will be given to the student/s who choose not to complete the course after the course has commenced.

Recognised Prior Learning:

  • All Registered Training Organisations are bound by a code of mutual recognition of all qualifications issued by any other issuing authority in accordance with the Australian Qualifications Framework.
  • An application for this process must be approved before attending a course.
  • Fees may vary according to the course and the amount of RPL accepted.

Behaviour on Course:

  • All students must be considerate to others; those who aren’t may be asked to leave.
  • The trainer has the right to evict a student/s demonstrating disruptive, unacceptable or offensive behavior.
  • The trainer has the right to evict a student/s adversely drug or alcohol affected.

Assessment:

  • Assessment areas will have marked Competent or Not Yet Competent.
  • Practical assessment may involve work on the floor, please ensure the trainer is aware of any physical disability or injury that needs consideration.
  • Theory assessment involves a multiple-choice theory paper (assessment may be oral if required).
  • If student/s are concerned about the assessment because of difficulties in reading or writing inform the trainer of any concerns.

Feedback:

  • The information the student/s supply will remain confidential and the student/s does not have to name the feedback form.
  • The course evaluation will not alter the course assessment.

Records and Privacy:

  • Records are securely stored and are available upon request.
  • All information about the student/s is confidential and will not be released to any other person without written consent.

Complaints/Appeals:

  • ASSIST First Aid takes all complaints seriously and confidentially.
  • ASSIST First Aid endeavors to resolve issues of contention quickly.
  • Speak to the trainer or, contact ASSIST directly, so that we can fully explain the processes to you.