FAQs
MHFA Courses - Online / Blended Course Questions
- You will receive an email with a link to your eLearning and a code to activate it 3 weeks before your first zoom workshop.
- The eLearning takes 5 to 7 hours to complete. It is broken into modules. You do not need to complete all the modules in one session. We recommend completing your eLearning over a number of sessions.
- The eLearning must be completed before the workshop. You are required to email a photo, scan or pdf of your eLearning Certificate of Completion you to cortney@assistfirstaid.com.au before the workshop (for the Blended course you can bring your Certificate to workshop).
- Please note, participants who have not completed the eLearning will not be able to participate in the workshops.
- All participants receive a printed MHFA manual. Details of how this will be provided to you will be included in your eLearning link email.
- During your eLearning you will have online access to the manual so you can start your eLearning the moment you have the link.
When we receive your eLearning Certificate of Completion you will be emailed a zoom link for your workshop sessions (it is the same link for both sessions).
The eLearning is provided by MHFA Australia.
If you have any problems using your voucher code and enrolling in elearning please contact mhfa@mhfa.com.au or 03 9079 0200.
aXcelerate Learner Portal
Creating your account, loggin in and using aXcelerate
aXcelerate is our online learner portal. It is a one stop shop where you can access;
- Theory lessons for online courses
- Theory assessment for online courses
- Your personal / enrollment information
- The status of your studies
- Your Certificates of Completion
- Invoices & receipts
These step by step guides to will help you create your account, login and navigate aXcelerate:
- How to create an aXcelerate account – Click here
- How to log in – If you already have / have successfully created an aXcelerate account, click here to log in
- How to log in, access your eLearning and assessment – Click here
- Step by step guides on navigating and using aXcelerate can be found on the aXcelerate site here
aXcelerate Login (for students who have already created an aXcelerate account):
Click here to login to your aXcelerate student portal account
We’ve put together step by step guides covering how to create your account, how to login and how to find what you need in aXcelerate. You can view, download or print them. You can find them in this FAQ under ‘How do I create an account, login or navigate around aXcelerate?’
If you have followed the guides but something is still going wrong, send us an email or give us a call.
Please take note of which step you are at and what is / is not happening. If possible take a screen shot to help us understand the issue.
Physical First Aid Courses - General Questions
Information on the courses offered by Assist First Aid including prerequisites, the nationally regconised course code and what qualification you will receive is all available here.
Book online here, give us a call on 5444 41717 or email us @ admin@assistfirstaid.com.au
If you cannot find the course you require, there is no course scheduled or you need to attend on a different date than what is scheduled, give us a call and we’ll see if we can offer a solution.
We can train groups of all sizes. Our training centre in Buddina accommodates up to 15 people or we can come to you.
You can book multiple people via our online booking.
Or give us a call on 5444 4171 to discuss your training needs.
Let us know as soon as you can so we can inform our trainers. We need at least 24 hours notice so we can inform the trainer. Where we can we will move you to another date.
To see our Terms and Conditions, including our refund policy, click here.
You can pay for your course via;
- Credit card – pay online when you book your course
- Bank transfer – for companies we can email you an invoice
You will be able to select your payment method with you book your course.
To see our refund policy click here.
Senior first aid is equivalent to Provide First Aid HLTAID003 which includes CPR.
Our head office is in Buddina on the Sunshine Coast, where we also have a first aid training centre. We have teams in Brisbane and on the Gold Coast as well. See below to see how we can help you.
Scheduled First Aid courses (suitable for individuals) | Group or Company First Aid Courses and Training | First Aid / Medical / Sports Trainers for Club Games and Small Events | First Aid / Medical / Sports Trainers sports days, carnivals and medium sized community events | First Aid / Medical for Large Sport or Community Events | |
Sunshine Coast | Yes | Yes | Yes | Yes | Yes |
Brisbane | Yes | Yes | Yes | Yes | |
Gold Coast | Yes | Yes | Yes | Yes | |
South East Queensland | Yes | Yes | Yes | Yes | |
Queensland (beyond SE QLD) | Contact us to discuss | Contact us to discuss | Yes | ||
Australia Wide | Contact us to discuss | Contact us to discuss |
As of the 1st January 2015, all students undertaking a nationally recognised training delivered by a registered training organisation are required to have a Unique Student Identifier number (USI). Just like a high school, tafe or uni number the courses you’ve done and results are linked to your number. You will need your USI number to complete your course and receive your certificate.
To get a USI number, find your USI number or read more visit www.usi.gov.au
To get a USI number, find your USI number or read more visit www.usi.gov.au
RTO means Registered Training Organisation. RTOs are registered by ASQA (the Australian Skills Quality Authority) to deliver VET (Vocational Education Training) services.
RTOs must comply to national rules and guidelines for their training, which means you get quality training that is nationally recognised.
Anyone providing nationally recognised training must either be an RTO or be a 3rd party partner of an RTO.
Potential students who wish to apply for RPL should contact our office so this can be arranged at the time of enrollment into a course. The documentary requirements needed when applying for RPL, include original copies of Certificates or Statements of Attainment showing the units/modules achieved and their currency.
Online Course Questions
On signup you will receive a link to the online training portal which contains the theory material. You can complete the theory lesson and theory assessment at your own pace. Training courses include a combination of video from our experienced trainers, slides and supplementary reading.
You will also need to attend a practical session in person. You must complete your online theory lesson and assessment before this session.
Online learning is currently available for courses including CPR, First Aid and LVR.
You can see a list of what is available here.
Due to demand we are adding more online courses all the time, so be sure to check again when you are ready to book a course.
The Available Courses and the Course Calendar pages list whether courses are face to face or online.
You can find the approximate time it will take you to complete the online theory and assessment in the course info for each course. Times for the online learning are a guide only. You can complete the online learning as fast or slow as you like!
The course info also shows how long the face to face practical session is.
You can do the training at your own pace, wherever and whenever it suits you. As long as you complete it before the face to face assessment. The face to face assessment is much shorter than the full face to face course.
For online courses your theory assessment takes place online.
To maintain the quality of our training, practical assessments take place in person on the Sunshine Coast, Gold Coast or in Brisbane.
The theory material and theory assessment must be completed online, before your practical face to face session.
We believe the most important thing is that our customers are able to use their first aid training when the need arrises. So, if you start your online training and discover that you would like to switch over to a fully face to face course, for any reason, get in touch! We are happy to move over you to a fully face to face course. You will need to pay any difference in course costs.
Sports Trainer Level 1 Course
Sports Trainer Level 1 provides the skills and knowledge required to make sport safer. Students learn how to implement strategies to prevent sport-specific injuries and mange injuries, illness and medical conditions, including applying taping for ongoing injury prevention and post-injury support.
This course is relevant to anyone working in sports trainer roles in the Australian sport industry, including with sport clubs and organisations, as an employee or a volunteer.
For more information go to the Sports Trainer Level 1 course information page.
It is the responsibility of anyone working or volunteering as a first aid responder to ensure they are adequately insured. We highly recommend that you check that your club, school or organisation has appropriate insurance coverage.
Clubs and individuals can obtain medical malpractice and public liability insurance suitable for first responders from a range of insurance providers.
Sports and Events First Aid and Medical Services
With over 15 years industry experience, ASSIST First Aid’s sport and events team, ASSIST Medics, provide professional first aid responder services at sporting, community and corporate events of all sizes, across Australia. We support event organisers’ in looking after their community and fulfilling their duty of care.
- Sports matches
- Sports days or carnivals
- Music festivals
- Street fairs and festivals
- Cultural events
- Private parties
- Corporate events
- We can help you with your First Aid / Medical needs for any event, of any size
Yes. We can provide any mix of Medics, event communications, First Aid tents, First Aid/Medical supplies, as well as on course scooters and mountain bikes when required.
Our role is to provide a primary point for triage by treating any injuries or illness to competitors or patrons throughout the event. We will always refer to definitive care when an injury or illness is beyond our scope of practice.
Our Medics are trained in Advanced First Aid/Injury, Sports Taping and Incident Management and are experienced.
All Assist Medics are fully covered under a combined Medical Malpractice and Public Liability insurance policy.
To find out how we can help you, contact our office today.
That depends on what you need. As every event is different we need to know more about your event. Give us a call or fill in the event enquiry form here, so we can provide you a quote for what you need.
We have teams on the Sunshine Coast, in Brisbane and on the Gold Coast. We can cover small, medium and large events throughout South East Queensland.
We also work with larger events (like IRONMAN) across Australia.
Scheduled First Aid courses (suitable for individuals) | Group or Company First Aid Courses and Training | First Aid / Medical / Sports Trainers for Club Games and Small Events | First Aid / Medical / Sports Trainers sports days, carnivals and medium sized community events | First Aid / Medical for Large Sport or Community Events | |
Sunshine Coast | Yes | Yes | Yes | Yes | Yes |
Brisbane | Yes | Yes | Yes | Yes | |
Gold Coast | Yes | Yes | Yes | Yes | |
South East Queensland | Yes | Yes | Yes | Yes | |
Queensland (outside SE QLD). | Contact us to discuss | Contact us to discuss | Yes | ||
Australia Wide | Contact us to discuss | Contact us to discuss |
Yes. Our First Aiders and Medics are covered under a combined Medical Malpractice and Public Liability insurance policy.
You can book online here.
This form can be used for bookings or to request a quote.
You can also, send us an email or give us a call on 5444 4171.
ASSIST have provided medical services for hundreds of sports matches, events and festivals including:
- Brisbane Blast – NX Sports
- Brisbane Pride Fair Day
- Brisbane to Gold Coast Cycle Challenge
- Bucking & Fighting Caboolture Event
- Cairns Marathon
- Club sports matches (AFL, Netball, Rugby Union, Rugby League etc)
- Cycling Australia National Track Cycling Championships
- Dino Fest 2020
- Dragon Boat QLD Championships
- GIPSA Interschool Sport
- Golf Australia 2021 Isuzu QLD Open
- Gold Coast Marathon
- Interschool sports
- Ironman Cairns
- Ironman 70.3 Cairns
- Ironman 70.3 Geelong
- Ironman 70.3 Sunshine Coast
- Ironman 70.3 Western Sydney
- Maximum Adventure Race Series
- PGA Championships
- Queensland Triathlon Series
- Red Hot Summer Tour
- Reef to Reef Mtb Stage Race
- Runaway Noosa Marathon
- Sunshine Coast Rugby Union Sevens Tournament
- Sunshine Coast Marathon
- School, Sport and community festivals, Carnivals, Fairs & Fetes
- The Enchanted Garden – Brisbane
- Tour de Brisbane
- Tweed Enduro
- UCI Track World Cup
- Velothon Sunshine Coast
- Walk for Daniel
Great. We are always scouting for new medics to join the team. You can read more about the role here – www.assistfirstaid.com.au/join-assist-medics
Once you have read that, email your resume to operations@assistfirstaid.com.au and we’ll make sure we get it to the right manager.
